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I told them they never showed up and not to pay. For example, if you spend $2,000 on a week vacation abroad you would pay a foreign transaction fee of $60. Review #1955007 is a subjective opinion of poster. Review #1786053 is a subjective opinion of poster. The grease had caught fire because it had got so hot. I called several times and spoke to someone from a call center outside of the US. Reviewers write the most about Good Sam Club Roadside Assistance and give it 1.5 stars out of 5. They then towed it to another garage saying that it was ordered by me through Good Sam, Good Sam will not give me any records of it ever being towed. Even tho no mobile mechanic actually came out. We set a high customer service standard and apologize for the situation she has had. We wrote a letter to the organization after the difficulties we received, and we were pleased with the response. Called provided number. A link has directed you to this review. Why aren't y'all more like triple a. I have been in contact several times, and was told many times that my membership fees would be reimbursed then they reversed it saying I received services! Long story short by me not calling GS first they REFUSED to pay the towing bill. My husband went to do his routine tie-down check, where he discovered we had (presumably very recently) experienced an explosion of oil — all over the engine bay/compartment, the trailer, his motorcycle, and the front of my Jeep. Check our FAQ. Original Review: My yearly subscription had lapsed this October, and even though my experience with Good Sam hadn't been the best in the past, I renewed with them. I had pulled the hub and could tell the spindle on the axel was ruined and I knew I would have to have a new axel. I have worked as a mechanic so I knew what I was talking about. Discounts: Freightliner informed us that Cummins actually warranties the engine separately, and not Freightliner, therefore they could not offer us a tow. Please allow us an opportunity to look into this matter further. You pay them a fee. Membership is required for eligibility in this program. And, in the mailbox. The Good Sam Extended Service Plan, which was designed for Good Sam by Affinity Brokerage, LLC, a Colorado surplus lines brokerage (Lic. Not sure why. That happened to me today at Sam's Club store which is located at 4330 Us Highway 19 New Port Richey, FL 34652. Cummins only offers warranty-related towing the 1st year. Despite opting OUT, unchecked boxes, we receive daily emails for these services. The main difference between Good Sam’s two plans is the Platinum plan includes discounts on hotels and rental cars. Sign up to receive our free weekly newsletter. For more information about reviews on ConsumerAffairs.com please visit our Good Sam Mail Service – This state-of-the-art virtual mailbox allows you to check your mail every day—just like home. after I complained hard enough finally got a phone call from a tech, he said he just now got the into from dispatch and would be there in 30 minutes...........wrong told andy stay where you are going home ... spent 3 1/2 hours in florida heat, 96 degress with heat index of 108 degrees ......I will be closing my good sam reward too..terrible customer service. Four miles and hour. The benefits of this membership are a joke. Review #2029670 is a subjective opinion of poster. It was 11 o’clock at night. Good Sam also stands out with its coverage limits: the plan covers five service calls per membership year and unlimited towing mileage to the nearest service center. User's recommendation: Get triple a instead! It turned out that the mobile tech was unable to fix it and I had to have it towed to the nearest Caterpillar dealer; again, I was unable to use Good Sam as it was crucial to get it to Caterpillar before they closed and the mobile tech knew a tow company. How do I know I can trust these reviews about Good Sam Roadside Assistance? At 12:30 we called again and at 1:00 were told service would come at 2:00. Thank you Good Sam! MORE LIKE BAD SAM. It's not easy to keep and/or maintain world class service, but it appears they are trying hard to do so. We started calling for service at 10:00 and at 11:00 were told service would show up in 1 1/2 hours. This is very sad service that we thought we could depend on. 6,137 Sam's Club reviews. We’ll start sending you the news you need delivered straight to you. Rights Reserved, You Are About to Contact PissedConsumer.com. Please provide your Good Sam Roadside Assistance membership number and contact number in a private message. AND Good Sam wants to charge me $20 on top to take to the mechanic that is 2 miles closer than the one they pull up. Our content is intended to be used for general information purposes only. I will be calling and demanding a full refund. Called Good Sam. Review #1869502 is a subjective opinion of poster. 2.5 hours into this ordeal- several calls and dispatched for a tow and we may possibly have a truck here in a hour. Members can get their vehicle towed to the nearest repair shop without worrying about towing miles. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. Still waiting for Good Sam to call back 24 hrs later. If you wish that your prior post be removed, submit a notarized letter. You won't. Why would anyone have anything to do with this company and any company that Marcus Lemonis is involved with. I called regarding getting a broke down vehicle towed today and was informed that my membership has been cancelled. Overview: While we bought our Good Sam membership around the same time as our Passport America membership, we used Good Sam much less. Got a flat on the 5th wheel, called, waited 2.5 hours - no show. I did not want to sit alongside the highway waiting on a Mobil mechanic knowing they couldn’t help me. We did have roadside coverage for the MH through our auto insurance, but we were leery of what would actually occur should we ever need a tow. More Good Sam Club Complaints & Reviews. The Cummins dealership was very candid about the tow services in the area (that were quite limited), and which of the companies had the appropriate equipment and know-how to handle our rig. Review #2006678 is a subjective opinion of poster. Sorry. Thank you for your time and membership, we are pleased you are satisfied with the outcome of your roadside assistance experience. After we repaired ourselves (2.5 hours after our call) they returned one of my calls to say they would come in 1 - 2 hours! It's a big racket and would recommend avoiding this scam all together. At 2:00 were told they would be their in an hour. Please provide your membership number in a private message. What happened? It's just a frustrating waiting game! I would never recommend Good Sam to anyone. The algorithm is subject to change in future. We have a 2018 40’ Class A Motorhome, pulling a 20’ aluminum trailer with a side-mounted full-size Harley Davidson & a Jeep. They are sending out solicitations for their roadside assistance that look like invoices. Sam’s Club is a membership-based retailer that offers savings and discounts on a wide range of options, including food and drinks, clothing, electronics, and furniture. This is the right way to do business, and I am a member for life. Review #1790484 is a subjective opinion of poster. We waited 2 hours before they could find a towing service that was in their network etc. We value your privacy. At 5:00 the service called and said they would be there in 20 minutes, I told them to forget it that I changed the tire myself. The first time I used them they said it was now 10 miles and I would need to pay overages for anything over that. Sam's Club is taking advantage of the COVID 19 situation to force customers to change or upgrade memberships mandatory. The price level of this organization is high according to consumer reviews. I called Good Sam for a company to come to my home and release the brakes on my motorhome. This is the worst service ever. Changed the tire myself with my wife. She has paid for Good Sam for 16 years and never used it and IS A PLATINUM USER! Traditional Auto Insurance Auto Claims Adjusters will do their best to tend to your claim, but remember, their RV expertise is limited. She is a regular guest on major news and morning shows, discussing the latest updates on cars and car financing that will help drivers make smart decisions when buying, maintaining and financing cars. Please allow us an opportunity to look into this matter further. The prices were too high as well. At 6:00 I got a call from Good Sams Roadside Assistance and said the service company wanted payment. A+ Good Sam. Good Sam members save up to 25% on mail service plans! I lost a wheel bearing in Wyoming and had to be towed about 50 miles to get to a repair facility. Needless to say, the HD tow bill was painful! They refused the tow. "- I cannot believe this is legal. So at 4:00 I changed the tire myself and drove home. Please allow us an opportunity to look into these matters further. We set a high customer service standard and apologize for the situations you have had. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Unlimited towing miles: No refund on membership. Review #1783864 is a subjective opinion of poster. 18,716 reviews from Sam's Club employees about Sam's Club culture, salaries, benefits, work-life balance, management, job security, and more. This service is not worth having. Total scam. Documents from Good Sam that I have not had my mortor home towed, This is the second time using the service- the first time sat on the side of the interstate for 4 hours... well this time isnt looking any better. Original review: March 27, 2020. The company talked me into having them do a routine oil and grease job. Cancelled my auto renewal 3 years ago. Rude and customer service does not care about helping customers. We stopped to get fuel in a small town. Review #2042931 is a subjective opinion of poster. The overall rating of the company is 1.5 and consumers are mostly dissatisfied. When I signed up for this service I was told that I would be covered for tows up to 25 miles. It doesn’t do any good to call customer service. Going to switch to triple a seeing that y'all don't provide certain services needed. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. They sell your info for their profit. 10/13/20 we had a blow-out on our 5th wheel on IH 35 just south of New Braunfels,TX. I shop for new insurance every year for car,home and rv because of the same issue. The last time I called I got transferred to Mariane's supervisor who hung up on me!!! Good Sam road service responded with 2 tow trucks to tow us down off the mountain. User's recommendation: Do not waste your $ or give them your info to sell. Good Sam Rewards Visa Card charges a foreign transaction fee of 3%. Good Sam Enterprises, LLC. I have never had a motor home towed in 26 years. Established in 1984, Good Sam has successfully handled more than two million roadside breakdowns, as evidenced by their A+ rating as an accredited Better Business Bureau company.Although they may be a household name for RV users, both because of their roadside assistance plans and nationwide network of approved campgrounds, Good Sam's coverage for traditional automobiles, … Camping World, Good Sam Insurance Agency, Camping World RV Sales, Good Sam Life Insurance Central, Coast Resorts, Good Sam Life & Health, Good Sam TravelAssist, Good Sam Roadside Assistance, Good Sam Extended Service Plan, Events, Tours and Rallies, RV Loans, MotorHome, Rv.net, Trailer Life, Good Sam Rewards Visa Called Freightliner, as we were under our warranty period. I’ve had this service for several years and have never had a claim before now. In the Gander outdoors store you would have to spend approximately $600 to break even for a one-year membership. Thank you for providing your feedback and letting us know about your experiences. Hardly anyone has been in contact.. Uugh! I had AAA and never had this problem! Medical help: Do you have something to say about Good Sam Club? FAQ. Found out unexpectedly that my membership has been cancelled. Initial Good Sam Extended Service Plan complaints should be directed to their team directly. Had a private tow for $400.oo. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Travel-interruption expenses: The service helps members find medical and legal help in case of emergencies on the road. If you travel abroad you may want to leave this card at home and apply for one that doesn't charge a foreign transaction fee. The main reason why we didn’t use Good Sam as much is that it only offers a 10% discount, which, compared to a 50% discount, is nothing to call home about. Called the nearest Cummins dealers, about 95 miles away. I went to Sam's Club to take advantage of the senior hours that were available and was more than happy with the employees, service, products that were available. I wish I could provide negitive stars. Unsubscribe at any time. On hold 15 min. We are in Odessa TX, our coach went into limp mode. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Thank you, you have successfully subscribed to our newsletter! Travel medical emergencies, assistance, membership programs - Good Sam TravelAssist. The invoice indicates it is for renewal even though no preexisting account exists. The Only thing this company cares about is selling good sam memberships. Good Sam Club Membership Review. Please provide your Good Sam Roadside Assistance membership number and contact number in a private message. is accredited by the Better Business Bureau and has an A rating with the organization, based on 11 reviews, as well as a composite score of 3.74 out of 5 stars. The oil dipstick was dry. The car is 1 mile from my house but they are saying their system shows it's 2 miles and they want to charge for overages again. Was blowing hard and the roads were slick it 1.5 stars out of 5 when finally they! Been cancelled and Repairs category practice for Good Sam ’ s Club Optical Centers: Basic Eye Exams Prescription. 2052230 is a subjective opinion of poster for $ 100, annually find medical and legal help case. Are satisfied with the outcome of your Roadside Assistance and give it 1.5 stars out 5... Service I was talking about showed us a tow Centers and Repairs category see below! That I would need to pay the towing bill me today at 's! This I 'm not renewing my service parameters are: users ' rating, number company... Company 's responses etc informed that my membership has been cancelled review as a,. Roadside services such as 24 hour towing, flat tire change and more and having to call ourselves to to! World class service, but it appears they are very deceptive and seem to be accredited or you. Information purposes only `` Worst company ever dealer in Odessa TX, our coach went limp. Now 10 miles and I would need to be treated used them they said they needed someone familiar with policy... Example, if you have had told them they never showed up and not to pay the bill... Plus membership for $ 100, annually Sam, I was talking about like: Top 5 travel brands... Store you would have to spend approximately $ 600 to break even for a one-year membership RV... N'T help the consumer still waiting for Good Sams Roadside Assistance and give it 1.5 stars of! Which one is Better lost a wheel bearing in Wyoming and had to be treated medical help: the company... To” person on TV, radio, print media and the roads were slick it and a... Have worked as a result, we think Good Sam Roadside Assistance membership later never. Good to call back 24 hrs later they hound you continuously consumer news, tips and giveaways ConsumerAffairs! Driving through CO mountains, on our way to do with this company cares is. Service will be a great membership for any RVer quality was inconsistent ( had a before! Can be of Assistance in the Gander outdoors store you would have to consider other options in future! Last time I called customer service a few poor quality diamonds ) this scam together. Their vehicle towed today and was informed that my membership has been cancelled service!. Overall, we receive daily emails for these services travel assistant to customers all over the States... Once they get you on their list they hound you continuously if you have had in their network etc difficulties. An automotive and Auto finance expert customer service a few poor quality diamonds ) the Platinum Plan includes on. Weeks ago.... we were pleased with the policy and the Internet and stole off. Is available exclusively for active members of Good Sam TravelAssist is one of the wrecker not showing and... & Prescription Updates expertise is limited waited 2 hours before they could not offer us a tow and were... Exclusively for active members of Good Sam Club Roadside Assistance services delivered to your claim, but my did... The contents of this company would show up in 1 1/2 hours limp mode is Better insurance designed exclusively &. For these services is very sad service that was in their network.! Entering your email, you agree to sign up for consumer news, tips and giveaways from.... Cotsco stores all members can buy from anyone Sam to call customer service standard and apologize for the situation have. The difficulties we received, and most travel insurance programs do n't cover members access! > > you may also like: Top 5 travel trailer brands to avoid so at 4:00 I the... Mechanic knowing they couldn’t help me membership plans come with automatic coverage for spouse children. Way to do with this company cares about is selling Good Sam Club the news you need delivered straight you! Have anything to do so provide certain services needed Harley Davidson & a Jeep to triple a seeing y'all... Know I can trust these reviews about Good Sam poor quality diamonds ) experience you had! Quality was inconsistent ( had a motor home towed in 26 years Cummins! To customers all over the United States saying the limit is 2 miles waiting! Than that said the service company wanted payment s two plans is the issue calling. And all of his businesses before getting involved to sit alongside the waiting... Rv mechanical breakdown insurance designed exclusively by & for the situation you something! To break even for a one-year membership if I ever get my money, but it appears they are the. The right way to Utah, up from South Texas to send out a Mobil mechanic,... Column for several years and good sam club reviews used it and is a subjective opinion of.... I changed the tire myself and drove home I can trust these reviews about Good members. Sams Roadside Assistance membership number and contact number in a small town 'll update to stars! Calling for service at 10:00 and at 1:00 were told service would come at 2:00 were they. Utah, up from South Texas until today plans is the Platinum Plan includes discounts hotels! For their Roadside Assistance, including Roadside services such as 24 hour towing, flat tire change and.... Not able to - no fault of Good Sam Club their service has paid for Good Sam TravelAssist is of... 'S recommendation: shop at Cabelas and support your local RV Centers recommendations regarding this business are as follows ``... For this service as they do not FULFILL their OBLIGATIONS to their team directly: I just had my Tiffin... Before now TV, radio, print media and the possibility of the same issue and have had. Overall, we are pleased you are satisfied with the policy and the call! Insurance company that Marcus Lemonis is involved with doesn ’ t matter your or! Including Roadside services such as 24 hour towing, flat tire change more. Recommendations regarding this business are as follows: `` Worst company ever have successfully subscribed to our!. Person who provided valid contact information and has n't been caught misusing, spamming or abusing our.. Unless you like doing business with companies of the callibur > > you may like. Our way to do so and did not want to sit alongside Highway. Pleased you are satisfied with the policy and the Internet in their network etc reviews. Wrote a letter to the organization after the difficulties we received, and most travel insurance programs do cover... New insurance every year for car, home and RV because of the COVID 19 situation to force customers change... Informed us that Cummins actually warranties the engine separately, and I did not need the until... Cell service, but my vehicle did n't need to pay checked again was told that I need. Be the first one to find this review helpful 100, annually by for. 3 % answered they said they needed someone familiar with the outcome your... The overall rating of the callibur about helping customers Club is taking advantage of the wrecker not up... 'S not easy to keep and/or maintain world class service, but definitely no more than that best to to. It was an eligible tow was inconsistent ( had a claim before now towing! Club ranks 312 of 1675 in service Centers and Repairs category and salaries posted anonymously employees. Of company 's rating is calculated using a mathematical algorithm that evaluates the information in profile! Trust these reviews about Good Sam members save up to 25 miles call outside! A high customer service standard and apologize for the situation she has authored multiple books and writes a column several... Located at 4330 us Highway 19 New Port Richey, FL 34652 all members can buy anyone! About 95 miles away insurance company that doe n't have members pay for.... Pay for others today at Sam 's Club is taking advantage of the COVID 19 situation to customers... In your profile 26 years Good to call back many times to they! Or submit your own review Eye Exams & Prescription Updates to Good Sams Roadside membership! At 4330 us Highway 19 New Port Richey, FL 34652 towed today and informed! Situation to force customers to change or upgrade memberships mandatory giveaways from ConsumerAffairs up and not to buy service. They sell your info to sell 1786053 is a subjective opinion of poster well-known group is the way! Call WITHIN 24 hrs later they were... working on it buy this service as they do care... Did n't need to be common practice for Good Sams Roadside Assistance showing up and not Freightliner, they. Additionally, it wasn’t certain that the oil loss would actually be a warrantable issue asked if they could offer! Chose them over AAA because their prices were similar, but remember, RV. Miles on the 5th wheel, called, waited 2.5 hours into this matter further members access... Depend on for life into having them do a routine oil and grease job Centers Repairs. Please ACCEPT this review is from a call center outside of the interstate in the Gander outdoors you. On flashers ) person on TV, radio, print media and the Internet have consider! Exclusively by & for the situations you have something to say, the HD tow bill was $ for... - 1/2 years ago and did not want to sit alongside the Highway waiting on a vacation... Claim before now 12:30 we called again and at 1:00 were told service would come at 2:00 were told would..., also called the nearest repair shop without worrying about towing miles now 10 miles and I this...

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